BAA Store (FAQs)
BAA STORE - FAQS
(FAQS) Frequently Asked Questions
Who can purchase training weapons or equipment?
You must be 18 or over to purchase any training weapons or equipment from the BAA Store.
Are the training weapons safe?
They are designed for screen combat and stunt training, but misuse can cause injury. Always use them responsibly and under proper supervision.
Can I carry training weapons in public?
No. Carrying training weapons in public is prohibited under UK law, as they can look like the real counterparts. Please train responsibly.
Will my item look exactly like the photos online?
Not always. Images are for illustration only, and product specifications may change. Please email us at info@britishactionacademy.com if you have any further questions.
Can I cancel my order?
Orders are often processed quickly, so cancellation isn’t always possible. For personalised or made-to-order items cancellation is not possible.
What is your returns window?
Unwanted items can be returned within 30 days if unused, unworn, and in original packaging.
Do you offer exchanges?
Not currently. You would need to return the item for a refund and place a new order.
Who pays for return postage?
The customer pays return postage unless the item is faulty or we sent the wrong item. Please email us at info@britishactionacademy.com if you have any further questions.
How should I send my return?
Use a direct tracked delivery service and keep proof of postage.
Who’s responsible for a returning item(s)?
Items remain your responsibility until they reach us, so please ensure they are securely packaged and tracked.
What if my item(s) are faulty or damaged?
Contact us before returning anything and include photos. If eligible, a replacement will be arranged once the original item is returned.
Can personalised or made-to-order clothing be returned?
These items cannot be returned or exchanged unless faulty.
Are third-party suppliers used?
Some items are fulfilled by external suppliers, and only necessary order information is shared with them.
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