BAA Store - Terms & Conditions
BAA STORE - TERMS & CONDITIONS
Terms of Service
1. THE BAA STORE - GENERAL
Our training weapons and equipment can only be sold to individuals over the age of 18.
Use and/or misuse of training weapons and equipment can involve potential serious risk, temporary injury, life altering/permanent injury and death.
Items on the BAA Store are sold for the purpose of training for screen combat, stunts and action within the film & television industry or for personal training within these realms. Our training weapons and equipment should be used under professional guidance, supervision and/or by individuals who are confident and competent with these items.
Our training weapons are not under warranty if used for contact training or sparring and the potential damages that could occur within any means while training.
We do not accept liability for damage or injury caused through misuse of products purchased.
Due to continuous improvement to our products, we reserve the right to alter specifications on products without any notice.
The purchased items may differ from the promotional photographs shown, as these photos are for illustration purposes only.
Whilst we strive to provide the best possible service, we do acknowledge that human error and potential web service outages may cause errors. If you discover a fault, please contact store@britishactionacademy.com and our Customer Service team will be happy to assist you. Your access to our services may temporarily be restricted to allow for repairs, maintenance or the introduction or new services. We will endeavour to fix all errors as quickly as reasonably possible.
As a convenience to our customers, our website includes links to external websites and materials - please note the content of these sites are out of our control and so therefore the British Action Academy is not responsible for content via these links, the World Wide Web and any other linked web destinations that are outside our control.
These terms supersede all previous business agreements.
1.1 SELLING OF WEAPONS
No weapons will be sold to persons under the age of 18 years or to anyone who is not able to supply a M.A.C. licence or registered club card. We would like to draw our customers' attention to the Prevention of Crime Act 1953, which states that it is prohibited to carry in a public place any weapon considered to be offensive. We would like to point out that holding a licence or club card which permits you to purchase weapons does not entitle you to carry such weapons in a public place.
Our training weapons and equipment are to be used for the purpose of training/learning, there is no suggestion or reason for these to be used to inflict injury, cause fear or provoke any other individuals when in use.
2. THE BAA STORE - REFUNDS & RETURNS
2.1 RETURNING AN UNWANTED ITEM BEFORE 30 DAYS
You are welcome to return an unwanted item, but please be aware that your item must be as originally purchased and must meet our terms and conditions outlined in the below policy. Please note, these rules are for all customers including the UK and all parts of the world.
Merchandise that is suitable for resale in its original packing, which has not been washed, worn, altered or soiled in any way - may be returned for a refund back to your original payment method. This must be done within 30 days of purchase.
Once received, we will aim to process your return and subsequent refund within 7 days of receipt.
You are responsible for the return postage cost, providing we are not at fault. It is your responsibility to obtain proof of postage for item(s) returned to us, please use a recorded delivery service. Failure to send back packages with a tracked service will not be refunded / replaced should the package be lost.
2.2 RETURNING AN UNWANTED ITEM AFTER 30 DAYS
Unfortunately, we are unable to accept returns for unwanted goods after the returns period has expired. Please do not try to return items back to us after this time, as a refund will not be possible and your items will be retained.
2.3 ORIGINAL CONDITION
You may try on the item for sizing/fit if it is clothing, but please do not use the product.
All of our returns are quality inspected upon return and if we find the item to be in an unsuitable condition we won't be able to offer you a refund. The item may also have to be returned to you, you will be responsible for the return cost.
All items must be returned unused/unworn in the exact same condition which they were delivered, with all original packaging/shoe boxes/drawstring bags and tags/labels still attached.
2.4 NON-RETURNABLE ITEMS
Mouth guards (if the original packaging has been opened)
Groin guards (if the original packaging has been opened)
Personalised goods (either by us or a third party)
Balms and Oils (if they have been opened)
2.5 PROOF OF POSTAGE
The item you are returning is your responsibility until it is delivered back to us. Please make sure returns are packaged sufficiently and you use a tracked, secure postage service and obtain proof of postage. We may ask for this information if you contact us about your return.
2.6 ACTIONING A RETURN
Please use a tracked delivery service and keep your proof of postage. Once we receive your return, we aim to process your refund within 7 days.
Return Address:
Playwell Martial Arts – J34
Big Yellow Storage
Quill Street
Alperton
W5 1DN
Exchanges
Our system doesn’t currently support exchanges (this feature is coming soon). For now, please return the item for a refund and place a new order for the item(s) you need.
Faulty or Incorrect Items
Replacements are only sent once we have received the original item back.
Return Postage
If we are not at fault, you are responsible for the return postage cost. Please ensure you use a tracked/recorded delivery service. If a package is returned without tracking and goes missing, we cannot refund or replace it.
Packaging & Responsibility
Items remain your responsibility until they reach us. Please make sure returns are securely packaged and sent with tracking and proof of postage.
2.7 FAULTY/DAMAGED ITEM
If your product is faulty, please do not send it back to us without approval. Only in certain circumstances will we ask you to return it. Please complete the returns process and specify the item is faulty/damaged and send us clear images and a description of the problem.
If the item is still covered by the manufacturer's warranty we will do our best to assist you with a replacement.
2.8 CUSTOMER RIGHTS
Our returns policy does not affect your statutory rights.
For most items, you have the legal right to cancel your order within 14 working days of receiving the goods.
Please note however, we do not accept returns / exchanges for certain items, including but not limited to T-Shirts, Hoodies, Goggles, Gloves and Knee & Elbow Pads.
You must take reasonable care of the goods whilst they are in your possession if you are looking for an exchange or a refund.
If you are withdrawing from your purchase within the 14 working day cooling-off period and there has been no error on our part, we will refund the cost of the item and the cost of sending the item. The customer would need to pay for return postage costs.
If an error is made on our part or you have received a faulty or damaged item, then we would cover all postage costs. Replacements are only sent out once we have the original faulty or incorrect item returned back to us.
Where you are returning an item that was part of a larger order, we will refund the per-item charge for delivery that you incurred.
Where you are returning an entire order, we'll refund applicable per item delivery charges and the per delivery charge that you incurred.
We will refund only standard postage charges for items delivered outside the UK.
In the event we collect an item from you, we reserve the right to recover the costs of collection.
2.9 RETURNS (AFTER THE ‘COOLING-OFF PERIOD’)
If you are withdrawing from your purchase more than 14 days after delivery and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery or other services provided to you in connection with your purchase.
There will be a charge of at least £5.99 per parcel for re-delivery in the UK for exchanges after the 14 day period.
No return goods will be accepted unless agreed with the British Action Academy.
Refunds and exchanges can only be made for goods that are returned with the original packaging, unworn, unused and unwashed.
Abuse, misuse and incorrect ordering by the customer will NOT be refunded. Goods are not available for inspection or on approval basis. The British Action Academy can take no responsibility for goods incorrectly ordered. If you are unsure of your size, please check our SIZE GUIDE prior to ordering.
All other refunds after the 14 day period will be liable for an administration charge of 10% of the total sale price.
3. THE BAA STORE - CLOTHING/MERCHANDISE TERMS
3.1 CANCELLATIONS
What happens if I want to cancel an order?
In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, we reserve the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
3.2 RETURNS
Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please return any faulty goods to us within 30 days of receipt for investigation. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification”.
You can contact info@britishactionacademy.com to begin this process.
Before placing your order, please be careful to check product size information. There is no such thing as a standard size, for example a medium produced by one manufacturer may differ to a medium by another. On every product there is accurate sizing information for that item under the description, please triple check this ahead of placing the order.
This will give you the information you need to make a decision on the sizes you wish to order that product in. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that item's size information. If you receive garments that do not measure what we say, please contact us at info@britishactionacademy.com where our customer service team will be happy to help.
Our clothing merchandise is made-to-order and therefore cannot be returned, refunded or exchanged.
16. FOR YOUR INFORMATION
We reserve the right to amend or edit our terms and conditions at any time. However, we will advise these changes and the new terms will only come into effect for orders that are created after the edit date and time.
Please note that we use external third party suppliers to provide the items in our store. These items will be sent out by the relevant suppliers and so we reserve the right to share the appropriate data with the said client.
© The British Action Academy 2025
